Return and Refund Policy
Last Updated: September 27, 2026
We want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of delivery, subject to the terms outlined below.
30-Day Return Policy
You have 30 days from the date you receive your order to request a return.
To be eligible for a return, your item must be:
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In the same condition in which you received it
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Unused and unworn, where applicable
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In its original packaging
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Complete with all accessories, manuals, tags, and other items originally included
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Accompanied by proof of purchase or order information
Items that are damaged due to misuse, improper handling, unauthorized modification, or normal wear and tear may not be eligible for a return.
How to Request a Return
To request a return, please contact us by phone at +19862101955.
Please provide your order number and the reason for your return. Once your return request has been reviewed and approved, we will provide you with return instructions.
Returns sent without prior approval may not be accepted.
Return Address
Approved returns should be sent according to the return instructions provided by us to:
30 N Gould St # 40524
Sheridan, WY 82801
United States
Please do not send your item back before contacting us and receiving return instructions.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us as soon as possible at +19862101955.
We may request photographs, order details, or other information necessary to verify the issue.
If the issue is confirmed, we will provide an appropriate resolution, which may include a replacement, return, or refund.
Non-Returnable Items
Certain items may not be eligible for return, including:
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Items that have been used, altered, or damaged after delivery
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Items returned without their original packaging or included accessories
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Personal care or hygiene-related products that have been opened or used
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Clearance or final-sale items where clearly identified as non-returnable before purchase
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Gift cards
If you are unsure whether your item is eligible for return, please contact us at +19862101955 before sending it back.
Return Shipping Costs
Customers are responsible for return shipping costs when returning an item due to a change of mind, ordering the wrong item, or other reasons not caused by us.
If the return is due to an incorrect, damaged, or defective item caused by us, we will provide appropriate return instructions.
Shipping costs are non-refundable unless otherwise required by applicable law or the return resulted from an error on our part.
Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund.
If the return is approved, the refund will be issued to the original payment method used for the purchase.
Please allow additional time for your bank, credit card company, or payment provider to process and post the refund to your account.
Exchanges
If you receive a damaged, defective, or incorrect item and require a replacement, please contact us at +19862101955.
Exchange availability may depend on current inventory. If a replacement is unavailable, an eligible refund may be issued instead.
Order Cancellations
If you wish to cancel an order, please contact us at +19862101955 as soon as possible.
We will make reasonable efforts to accommodate cancellation requests. However, once an order has been processed or shipped, it may no longer be possible to cancel it. In that case, the order will be subject to our standard return policy.
Order Processing and Delivery
Orders are generally processed within 1–4 business days, with order processing conducted at approximately 2:00 PM PST.
After processing and shipment, estimated delivery is 3–7 business days.
Orders may be shipped using:
Delivery estimates are not guaranteed and may be affected by carrier delays, weather conditions, holidays, incorrect delivery information, or other circumstances outside our reasonable control.
Contact Information
For questions regarding returns, refunds, damaged items, or this policy, please contact us:
Email: contact@sensales.shop
Phone: +19862101955
Address:
30 N Gould St # 40524
Sheridan, WY 82801
United States
